Frequently Asked Questions (FAQ)

The delivery time depends on several factors, including your location, shipping method selected, and product availability. Typically, orders are processed and shipped within 15 business days after payment confirmation. Once shipped, delivery times vary based on the shipping option chosen at checkout. You can track your order’s status and estimated delivery date through the tracking information provided in your shipping confirmation email. For more specific delivery estimates, please refer to our shipping policy or contact our customer support team.

After placing your order, you will receive an email confirmation with details of your purchase. Our team will then process your order, preparing your items for shipment. Once your order has been dispatched, you will receive another email with tracking information, allowing you to monitor the delivery status of your package. If you have any questions or need further assistance at any point during this process, feel free to reach out to our customer support team for help.

Yes, upon completion of your order, you will receive an invoice via email. This invoice will contain details such as your order number, purchased items, quantities, prices, and any applicable taxes or shipping fees. If you require an additional copy of your invoice or have any questions regarding the details provided, please don’t hesitate to contact our customer support team, and we’ll be happy to assist you.

Yes, we offer refunds in accordance with our refund policy. If you’re unsatisfied with your purchase or if there’s an issue with the product, please contact our customer support team within 30 days of receiving your order. We’ll be happy to assist you with the refund process and ensure that you’re satisfied with your experience.

Delivery charges for orders from our Online Shop vary depending on factors such as the destination, shipping method chosen, and the total weight or size of the package. During the checkout process, you will be able to view the applicable delivery charges before completing your purchase. We strive to offer competitive shipping rates while ensuring your order reaches you safely and promptly.

Package tracking allows you to monitor the status and location of your order as it makes its way to you. With package tracking, you’ll receive real-time updates on the whereabouts of your shipment, including when it’s been shipped, when it’s out for delivery, and when it’s been delivered to your doorstep. This feature provides peace of mind and ensures transparency throughout the shipping process, allowing you to anticipate the arrival of your order with confidence.

We understand that circumstances may change, and you may need to modify or cancel your order. However, once an order has been placed and confirmed, it enters our processing system to ensure prompt shipment. As a result, we are unable to guarantee changes or cancellations once this process has begun.

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444 Alaska Avenue Suite #BTE808 Torrance, CA 90503 USA


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